SHARINA L. CARTER

11709 Larimore Road Saint Louis, MO 63138 • (314) 471-2677 • sharinacarter@gmail.com

OBJECTIVE

Seeking a stimulating career where I will utilize my analytical and statistical programming skills.

EDUCATION

Washington University in Saint Louis

Majors: Mathematics and Spanish

Bachelor of Arts - May 2007

Minor: Economics

Pursuing Master of Arts in Statistics at University College, Washington University in St. Louis

Relevant Coursework: Math 494Mathematical Statistics, Math 492Probability, Intro to Computer Programming in

C, Math 209Essentials of SAS Programming, Math 205Applied Statistics, Math 420Experimental Design, Math 124Intro to

Statistical Programming with R, Math 475Statistical Computation

SKILLS

  · Solid analytical and data managing skills

  · Ability to multi-task, prioritize and meet deadlines, and strong decision making ability

  · Proactive, resourceful and efficient worker with strong work ethic

  · Advanced Microsoft Office skills including Excel and Access

  · COMPUTER SKILLS: SAS, R, SPSS, STATA, Crystal Reports; Some knowledge of VBA and SQL

RELEVANT EXPERIENCE

Technical

  · Designed database for tracking student progress and automating emails for Olin’s MSL degree program

  · Wrote STATA code to read in survey data, compute descriptive statistics and perform statistical analysis

  · Designed Qualtrics 365 survey for Olin Business School Negotiations class

  · Implemented and maintained database for tracking and reporting contact center performance stats

  · Contributed ideas to improve processes which increased productivity and accuracy of my team

  · Developed and distributed reports summarizing contact center performance metrics

Workforce Management (customer contact center)

  · Analyzed and made decisions based on call volume in order to achieve daily goals

  · Monitored call volume and adjusted staff workflow as needed to meet demands

  · Monitored and recorded employee attendance, managed timecards, and wrote discipline reports

  · Handled employee call-ins, questions and emails with high priority on a daily basis

  · Approved schedule adjustments and time off requests

Administrative

  · Coordinated schedules, calendars, managed meetings and conference calls for multiple faculty

  · Coordinated Seminars: acted as liaison for guest speakers; coordinating travel and itineraries

  · Submitted expense reports for travel and purchase reimbursements

Washington University in St. Louis

EMPLOYMENT HISTORY

Administrative Assistant

Medical Transportation Management, Inc. Workforce Analyst

Mercy Health Plans

Information Coordinator

August 2012 - Present

Oct 2010 – Feb 2011 laid off

Aug 2007 - Sept 2010 laid off